The article is devoted to the search for optimal solutions for organizing passenger service at a railway station using simulation. The AnyLogic software system was used to build a discrete-event model and implement the procedure for modeling passenger traffic. To implement the task, a uniform distribution of passenger traffic was chosen. Many stages of passenger service have been implemented, such as entering the railway station, checking passengers through a metal detector, purchasing a ticket, using storage cells, as well as a café. As an additional service for passengers, a system of X-ray television introscopes has been used. All of these structures were used to distribute people around the railway station and to assess passenger traffic at the station. The study included tests to detect “bottlenecks” in the system of departure and arrival of passengers.