Ontological model for information support of decision-making in the course of IT Consultation

System Analysis and Control
Authors:
Galymov Artur F. Abaitullin Airat G. Popov Denis V.
Abstract:

The concept of information support for decision-making in the process of technical IT consulting is proposed. An ontological model describing typical business processes, IT procedures, technical and software classes, components of the IT infrastructure, skills of employees of enterprise customers of IT consulting services was developed.