Computing, Telecommunication and Control Информатика, телекоммуникации и управление 2687-0517 24 Simulation as a means of logistics enterprises by the example of the cargo port Имитационное моделирование как средство управления логистическим предприятием на примере грузового порта Latypova Elmira el-mi-ra20@mail.ru Bondareva Irina i.o.bondareva@gmail.com 10 12 2012 6 162 165 170

We consider the possibility of increasing the efficiency of cargo port business process management. We describe the technology of balanced scorecard creating. Suggested using simulation modelling to assess, predict and adjust the operation of the port.

 total quality management balanced scorecard cargo port business process port strategy the tree of goals strategic map management decisions the efficiency competitiveness simulation